Processing Times
All shipments are processed within 1–2 business days of the order being placed. Orders placed after 3:00 PM PT are processed the following business day. You will receive a tracking number via email once your package has been picked up by our carrier.
3–7 business days
1–2 business days
3:00 PM Pacific Time
Available within 24 hours
Domestic Shipping
We ship to all 50 U.S. states including Alaska and Hawaii. Delivery windows may be extended for remote areas. P.O. Boxes are accepted for standard shipments only — express delivery is not available to P.O. Boxes.
International Shipping
SwiftTrack ships to select international destinations including Canada, the United Kingdom, and Australia. International orders are subject to customs duties and import taxes which are the responsibility of the recipient. Delivery times for international shipments are estimated at 7–21 business days depending on destination and customs clearance.
📌 Tracking updates for international shipments may be delayed at customs. This is normal and does not indicate a problem with your package.
Shipping Rates
Shipping rates are calculated at checkout based on package weight, dimensions, and destination. Free standard shipping is available on qualifying orders over $75. Express shipping rates vary and are shown at checkout.
Delivery Attempts
Our carrier will make up to 3 delivery attempts before the package is returned to our fulfillment center. If no one is available to receive the package, it may be left in a safe location at the carrier's discretion. A delivery confirmation with location details will be generated automatically.
Proof of Delivery
All delivered shipments include a digital Proof of Delivery (POD) which is visible on the tracking page. This includes the delivery location, recipient type, timestamp, and any applicable delivery notes. Proof of delivery records are kept for 90 days after delivery.
✅ Once your package is marked "Delivered," a confirmation record is generated and attached to your tracking number. You can view this at any time by looking up your tracking number.
Missed Deliveries
If your tracking shows "Delivered" but you have not received your package, please take the following steps:
- Check around your property — front door, porch, mailbox, side gates
- Check with neighbors or building reception
- Wait 24 hours — occasionally packages are marked delivered slightly early
- Contact our support team if the package still hasn't arrived after 24 hours
Address Accuracy
SwiftTrack is not responsible for packages delivered to incorrect addresses due to customer error. Please double-check your shipping address before confirming your order. If you notice an error, contact us immediately — address changes cannot be made once a package has entered the carrier network.
Lost Packages
A package is considered lost if it has not been delivered within 10 business days of the estimated delivery date and tracking has not updated in 5 or more business days. To file a lost package claim, contact our support team with your tracking number and order details.
Damaged Packages
If your package arrives visibly damaged, please document the damage with photos before opening the package if possible. Contact our support team within 48 hours of delivery. We will initiate a carrier claim on your behalf and work to resolve the issue promptly.
Claim Processing Times
5–10 business days
3–5 business days
5–7 business days
Standard processing time
Refund Policy
Shipping fees are non-refundable except in cases where SwiftTrack is at fault for the loss or damage. Product refunds are handled by the seller. Please contact the seller directly for product-related refund requests.
Information We Collect
SwiftTrack collects information necessary to process and track your shipment. This includes recipient name, shipping address, and tracking activity. We do not collect payment information directly — all payment processing is handled by the seller.
How We Use Your Information
- To provide real-time shipment tracking and status updates
- To generate delivery confirmation and proof of delivery records
- To communicate with you about your shipment status
- To improve our service and resolve delivery issues
Data Sharing
We do not sell your personal information to third parties. Shipment data is shared only with carrier partners as necessary to complete delivery. We may be required to disclose information in response to a valid legal request.
Data Retention
Tracking records and delivery confirmations are retained for 90 days after delivery. You may request deletion of your data by contacting us at the address below.
Cookies
SwiftTrack uses minimal cookies necessary for site functionality only. We do not use advertising cookies or third-party tracking scripts.
By using SwiftTrack's tracking services, you agree to the following terms. These terms apply to all users of the SwiftTrack platform.
Acceptable Use
You agree to use SwiftTrack only for lawful purposes and in accordance with these terms. You may not use our service to track shipments of prohibited or illegal items, attempt to access or manipulate tracking data belonging to other users, or use automated systems to access the tracking platform without permission.
Limitation of Liability
SwiftTrack provides tracking information as a service to recipients and sellers. We are not responsible for carrier delays, lost packages due to incorrect addresses, or circumstances beyond our control including weather events, natural disasters, or customs holds.
Service Availability
We strive for 99.9% uptime but do not guarantee uninterrupted access to our tracking platform. Scheduled maintenance windows will be communicated in advance when possible.
Changes to Terms
SwiftTrack reserves the right to update these terms at any time. Continued use of our service after changes constitutes acceptance of the updated terms. Last updated: January 2025.
📌 These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.
Our support team is available 24/7 to help with any questions about your shipment.
💬 Live Chat
Get instant answers from our support team. Available 24/7 — click the chat icon on the tracking page.
📧 Email Support
For non-urgent inquiries, email us at support@swifttrack.com. Response within 24 hours.
📦 Track a Package
Use your tracking number on our home page for instant status updates on your shipment.
📋 File a Claim
Lost or damaged package? Contact our support team with your tracking number and we'll open a claim right away.
SwiftTrack Logistics, Inc. · Los Angeles, CA · support@swifttrack.com
Support hours: 24/7 via live chat · Business hours: Mon–Fri 8AM–6PM PT